Retail AI - What’s Next blog https://whatsnext.nuance.com/customer-engagement/retail-ai/ A blog featuring thought leadership, technology insights, and innovation news Wed, 12 Jun 2024 15:47:20 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 What does a perfect retail customer experience journey look like? https://whatsnext.nuance.com/customer-engagement/2023-omnichannel-customer-service-index-report/ Fri, 03 Mar 2023 16:30:00 +0000 https://whatsnext.nuance.com/?p=570731 […]

The post What does a perfect retail customer experience journey look like? appeared first on What’s Next blog.

]]> The three top priorities for retail customer engagement strategies in 2023 https://whatsnext.nuance.com/customer-engagement/three-priorities-for-retail-customer-engagement-2023/ Mon, 09 Jan 2023 17:00:00 +0000 https://whatsnext.nuance.com/?p=536625 […]

The post The three top priorities for retail customer engagement strategies in 2023 appeared first on What’s Next blog.

]]> Business Reporter Interview: How retailers can embrace the future of engagement https://whatsnext.nuance.com/customer-engagement/the-future-of-retail-customer-engagement/ Mon, 11 Apr 2022 12:00:00 +0000 https://whatsnext.nuance.com/?p=359184 […]

The post Business Reporter Interview: How retailers can embrace the future of engagement appeared first on What’s Next blog.

]]> Retail fraud: Why consumer identities must evolve with biometric security https://whatsnext.nuance.com/customer-engagement/evolving-digital-identities-and-retail-fraud-prevention/ Thu, 07 Oct 2021 12:23:00 +0000 https://whatsnext.nuance.com/?p=256927 […]

The post Retail fraud: Why consumer identities must evolve with biometric security appeared first on What’s Next blog.

]]> The rise of hyper-personalized retail and changing consumer expectations https://whatsnext.nuance.com/customer-engagement/ai-cloud-push-hyper-retail-personalization/ Wed, 29 Sep 2021 11:21:00 +0000 https://whatsnext.nuance.com/?p=245132 […]

The post The rise of hyper-personalized retail and changing consumer expectations appeared first on What’s Next blog.

]]> Stay competitive in e-commerce with AI-powered CX https://whatsnext.nuance.com/customer-engagement/how-ai-powered-chatbots-create-rewarding-cx-journeys/ Fri, 28 May 2021 12:21:52 +0000 https://whatsnext.nuance.com/?p=205783 […]

The post Stay competitive in e-commerce with AI-powered CX appeared first on What’s Next blog.

]]> The “perfect launch.” When’s the right time to deploy your retail AI project? https://whatsnext.nuance.com/customer-engagement/the-right-time-to-deploy-your-retail-ai-project/ Thu, 25 Mar 2021 20:09:47 +0000 https://whatsnext.nuance.com/?p=182244 […]

The post The “perfect launch.” When’s the right time to deploy your retail AI project? appeared first on What’s Next blog.

]]> How market-leading retail brands are using AI to thrive in turbulent times https://whatsnext.nuance.com/customer-engagement/how-market-leading-retail-brands-are-using-ai-to-thrive-in-turbulent-times/ Mon, 22 Mar 2021 14:12:50 +0000 https://whatsnext.nuance.com/?p=179790 […]

The post How market-leading retail brands are using AI to thrive in turbulent times appeared first on What’s Next blog.

]]> Grocery retailers’ transformation strategies will accelerate in 2021 https://whatsnext.nuance.com/customer-engagement/grocery-retailers-transformation-strategies-will-accelerate-in-2021/ Fri, 19 Feb 2021 21:43:26 +0000 https://whatsnext.nuance.com/?p=170720 […]

The post Grocery retailers’ transformation strategies will accelerate in 2021 appeared first on What’s Next blog.

]]> Recreating in-store experiences online https://whatsnext.nuance.com/customer-engagement/recreating-in-store-experiences-online/ Fri, 09 Oct 2020 13:16:39 +0000 https://whatsnext.nuance.com/?p=131974 […]

The post Recreating in-store experiences online appeared first on What’s Next blog.

]]> Digital tools are accelerating transformation for grocery retailers https://whatsnext.nuance.com/customer-engagement/conversational-ai-transforms-grocery-retail/ Thu, 14 May 2020 17:59:00 +0000 https://whatsnext.nuance.com/?p=38667 […]

The post Digital tools are accelerating transformation for grocery retailers appeared first on What’s Next blog.

]]> Finding the right tools for DIY IVR https://whatsnext.nuance.com/customer-engagement/diy-ivr-tools/ https://whatsnext.nuance.com/customer-engagement/diy-ivr-tools/#respond Tue, 23 Jan 2018 14:00:47 +0000 https://whatsnext.nuance.com/?p=14336 […]

The post Finding the right tools for DIY IVR appeared first on What’s Next blog.

]]> https://whatsnext.nuance.com/customer-engagement/diy-ivr-tools/feed/ 0