Voice & IVR - What’s Next blog https://whatsnext.nuance.com/customer-engagement/voice-and-ivr/ A blog featuring thought leadership, technology insights, and innovation news Fri, 07 Jun 2024 17:42:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 How conversational AI helps healthcare payors transform member engagement https://whatsnext.nuance.com/customer-engagement/conversational-ai-can-help-payors-transform-member-engagement/ Wed, 14 Dec 2022 13:00:00 +0000 https://whatsnext.nuance.com/?p=521058 […]

The post How conversational AI helps healthcare payors transform member engagement appeared first on What’s Next blog.

]]> The AI-powered contact center, part 2: Achieve superior self-service voice support https://whatsnext.nuance.com/customer-engagement/conversational-ivr-in-the-digital-contact-center/ Mon, 15 Aug 2022 16:00:00 +0000 https://whatsnext.nuance.com/?p=420998 […]

The post The AI-powered contact center, part 2: Achieve superior self-service voice support appeared first on What’s Next blog.

]]> Nuance rated highest-scoring for enterprise-class intelligent virtual assistants https://whatsnext.nuance.com/customer-engagement/nuance-rated-highest-scoring-for-enterprise-class-intelligent-virtual-assistants/ Fri, 19 Feb 2021 19:17:43 +0000 https://whatsnext.nuance.com/?p=170499 […]

The post Nuance rated highest-scoring for enterprise-class intelligent virtual assistants appeared first on What’s Next blog.

]]> Avoiding the 5 hidden pitfalls of DIY customer experiences https://whatsnext.nuance.com/customer-engagement/create-diy-strategy-for-cx/ Wed, 13 Jan 2021 14:00:00 +0000 https://whatsnext.nuance.com/?p=155622 […]

The post Avoiding the 5 hidden pitfalls of DIY customer experiences appeared first on What’s Next blog.

]]> Is there new life for the IVR in the cloud? You bet. https://whatsnext.nuance.com/customer-engagement/ivr-in-the-cloud/ https://whatsnext.nuance.com/customer-engagement/ivr-in-the-cloud/#respond Thu, 03 Oct 2019 13:00:07 +0000 https://whatsnext.nuance.com/?p=17539 […]

The post Is there new life for the IVR in the cloud? You bet. appeared first on What’s Next blog.

]]> https://whatsnext.nuance.com/customer-engagement/ivr-in-the-cloud/feed/ 0 IVRs and AI, unite! https://whatsnext.nuance.com/customer-engagement/ai-improvements-for-your-ivr/ https://whatsnext.nuance.com/customer-engagement/ai-improvements-for-your-ivr/#respond Thu, 13 Jun 2019 13:00:42 +0000 https://whatsnext.nuance.com/?p=16925 […]

The post IVRs and AI, unite! appeared first on What’s Next blog.

]]> https://whatsnext.nuance.com/customer-engagement/ai-improvements-for-your-ivr/feed/ 0 Introducing the Modern Voice: Intelligent, conversational experiences https://whatsnext.nuance.com/customer-engagement/modern-voice-technology-for-customer-experience/ https://whatsnext.nuance.com/customer-engagement/modern-voice-technology-for-customer-experience/#respond Mon, 03 Jun 2019 13:00:05 +0000 https://whatsnext.nuance.com/?p=16887 […]

The post Introducing the Modern Voice: Intelligent, conversational experiences appeared first on What’s Next blog.

]]> https://whatsnext.nuance.com/customer-engagement/modern-voice-technology-for-customer-experience/feed/ 0 Advance your IVR to the Final Four https://whatsnext.nuance.com/customer-engagement/advance-your-ivr-to-the-final-four/ https://whatsnext.nuance.com/customer-engagement/advance-your-ivr-to-the-final-four/#respond Fri, 05 Apr 2019 13:00:22 +0000 https://whatsnext.nuance.com/?p=16677 […]

The post Advance your IVR to the Final Four appeared first on What’s Next blog.

]]> https://whatsnext.nuance.com/customer-engagement/advance-your-ivr-to-the-final-four/feed/ 0 Keto or Atkins? IVR or Voice bots? https://whatsnext.nuance.com/customer-engagement/voice-bots-and-ivr-similarities/ https://whatsnext.nuance.com/customer-engagement/voice-bots-and-ivr-similarities/#respond Tue, 26 Mar 2019 13:20:08 +0000 https://whatsnext.nuance.com/?p=16607 […]

The post Keto or Atkins? IVR or Voice bots? appeared first on What’s Next blog.

]]> https://whatsnext.nuance.com/customer-engagement/voice-bots-and-ivr-similarities/feed/ 0 Leave the IVR hold line behind https://whatsnext.nuance.com/customer-engagement/ivr-to-digital-improves-wait-times/ https://whatsnext.nuance.com/customer-engagement/ivr-to-digital-improves-wait-times/#respond Thu, 16 Aug 2018 13:00:09 +0000 https://whatsnext.nuance.com/?p=15468 […]

The post Leave the IVR hold line behind appeared first on What’s Next blog.

]]> https://whatsnext.nuance.com/customer-engagement/ivr-to-digital-improves-wait-times/feed/ 0 Be the MVP for Super Customer Service https://whatsnext.nuance.com/customer-engagement/mvp-level-customer-service/ https://whatsnext.nuance.com/customer-engagement/mvp-level-customer-service/#respond Thu, 01 Feb 2018 18:00:07 +0000 https://whatsnext.nuance.com/?p=14503 […]

The post Be the MVP for Super Customer Service appeared first on What’s Next blog.

]]> https://whatsnext.nuance.com/customer-engagement/mvp-level-customer-service/feed/ 0