Digital & messaging - What’s Next blog https://whatsnext.nuance.com/customer-engagement/digital-and-messaging/ A blog featuring thought leadership, technology insights, and innovation news Wed, 12 Jun 2024 16:33:28 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 The ROI of digital CX, part 3: How to build a business case for digital self-service https://whatsnext.nuance.com/customer-engagement/how-to-build-a-roi-case-for-digital-cx-self-service/ Wed, 15 Jun 2022 12:00:00 +0000 https://whatsnext.nuance.com/?p=394193 […]

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The ROI of digital CX, part 2: The true business impact of digital self-service https://whatsnext.nuance.com/customer-engagement/how-digital-self-service-improves-agent-experience-and-cx/ Wed, 01 Jun 2022 12:00:00 +0000 https://whatsnext.nuance.com/?p=394183 […]

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The ROI of digital CX, part 1: Digital self-service matters—now more than ever https://whatsnext.nuance.com/customer-engagement/digital-self-service-key-to-the-cx-journey/ Mon, 14 Mar 2022 12:00:00 +0000 https://whatsnext.nuance.com/?p=332637 […]

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Intelligent government: Delivering superior citizen experiences with AI https://whatsnext.nuance.com/customer-engagement/how-governments-are-stepping-up-citizen-experience/ Mon, 07 Mar 2022 13:00:00 +0000 https://whatsnext.nuance.com/?p=339581 […]

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Five reasons why chatbots fail. (And how to make yours a runaway success.) https://whatsnext.nuance.com/customer-engagement/chatbots-fails-and-fixes/ Thu, 26 Aug 2021 11:00:00 +0000 https://whatsnext.nuance.com/?p=222230 […]

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Dragon TV enriches viewing experiences with the power of voice https://whatsnext.nuance.com/customer-engagement/dragon-tv-voice-control-personalized-experiences/ Wed, 11 Aug 2021 12:30:00 +0000 https://whatsnext.nuance.com/?p=227486 […]

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Meeting customers across voice and digital channels with intelligence https://whatsnext.nuance.com/customer-engagement/impact-omni-channel-engagement-with-integrated-security/ Thu, 01 Apr 2021 15:13:05 +0000 https://whatsnext.nuance.com/?p=185199 […]

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Customer experience in 2021: how does AI factor in? https://whatsnext.nuance.com/customer-engagement/cx-insights-2021-ai-predictions-strategies/ Fri, 05 Mar 2021 21:08:23 +0000 https://whatsnext.nuance.com/?p=178270 […]

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5G and AI: A partnership that’s going to revolutionize CX https://whatsnext.nuance.com/customer-engagement/5g-ai-are-powering-cx-transformation/ Thu, 18 Feb 2021 00:21:28 +0000 https://whatsnext.nuance.com/?p=168361 […]

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COVID Vaccine Arrives with a “Shot of Hope” https://whatsnext.nuance.com/customer-engagement/nuance-technology-to-support-covid-vaccination-effort/ Thu, 17 Dec 2020 12:55:04 +0000 https://whatsnext.nuance.com/?p=149160 […]

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How to make customer messaging successful https://whatsnext.nuance.com/customer-engagement/forrester-snapshot-ai-messaging-channels-success/ Tue, 15 Sep 2020 14:00:00 +0000 https://whatsnext.nuance.com/?p=113738 […]

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The DIY revolution and why it matters https://whatsnext.nuance.com/customer-engagement/customer-engagement-pivot-diy-conversational-ai/ Thu, 06 Aug 2020 18:10:54 +0000 https://whatsnext.nuance.com/?p=88810 […]

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Nuance Adds Support for Google’s Business Messages to Virtual Assistant and Live Chat Offerings https://whatsnext.nuance.com/customer-engagement/nuance-adds-support-for-googles-business-messages-to-virtual-assistant-and-live-chat-offerings/ Thu, 25 Jun 2020 17:05:00 +0000 https://whatsnext.nuance.com/?p=69265 […]

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Forrester’s Art Schoeller on seven strategies for elevating CX today https://whatsnext.nuance.com/customer-engagement/seven-key-strategies-forrester-elevate-cx/ Wed, 24 Jun 2020 20:03:08 +0000 https://whatsnext.nuance.com/?p=66569 […]

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Compelling conversations, part 1: Cabify launches versatile virtual assistant to create a new customer experience https://whatsnext.nuance.com/customer-engagement/cabify-deploys-virtual-assistant-seamless-digital-experience/ Fri, 29 May 2020 14:46:04 +0000 https://whatsnext.nuance.com/?p=45790 […]

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Digital tools are accelerating transformation for grocery retailers https://whatsnext.nuance.com/customer-engagement/conversational-ai-transforms-grocery-retail/ Thu, 14 May 2020 17:59:00 +0000 https://whatsnext.nuance.com/?p=38667 […]

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Responding to the now by activating the future of digital customer engagement https://whatsnext.nuance.com/customer-engagement/activating-the-future-of-digital-customer-engagement/ Fri, 01 May 2020 12:51:16 +0000 https://whatsnext.nuance.com/?p=27833 […]

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Helping each other stay strong on the journey to the other side of COVID-19 https://whatsnext.nuance.com/customer-engagement/on-the-other-side-of-covid19/ Mon, 30 Mar 2020 19:30:18 +0000 https://whatsnext.nuance.com/?p=18572 […]

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