Customer engagement - What’s Next blog https://whatsnext.nuance.com/customer-engagement/ A blog featuring thought leadership, technology insights, and innovation news Wed, 12 Jun 2024 15:58:19 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 Voice biometrics: Five myths that prevent companies from reimagining customer authentication https://whatsnext.nuance.com/customer-engagement/now-is-the-perfect-time-for-voice-biometrics-in-authentication-and-fraud-prevention/ Tue, 14 Nov 2023 13:00:00 +0000 https://whatsnext.nuance.com/?p=635761 […]

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Nuance at Customer Contact Week 2023: Make every customer engagement count https://whatsnext.nuance.com/customer-engagement/ai-innovations-at-customer-contact-week-2023/ Tue, 13 Jun 2023 12:00:00 +0000 https://whatsnext.nuance.com/?p=635278 […]

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Rethinking the agent experience, part 3: Remove the customer authentication burden https://whatsnext.nuance.com/customer-engagement/contact-center-ai/remove-burden-of-authentication-with-biometrics-3/ Wed, 07 Jun 2023 12:00:00 +0000 https://whatsnext.nuance.com/?p=635113 […]

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Rethinking the agent experience, part 2: Increase agent satisfaction https://whatsnext.nuance.com/customer-engagement/increase-agent-satisfaction-retention-with-ai-2/ Wed, 17 May 2023 12:00:00 +0000 https://whatsnext.nuance.com/?p=635105 […]

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Rethinking the agent experience, part 1: Boost agent efficiency https://whatsnext.nuance.com/customer-engagement/boost-agent-efficiency-with-the-right-tools-2/ Thu, 13 Apr 2023 12:00:00 +0000 https://whatsnext.nuance.com/?p=601295 […]

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Nuance Gatekeeper biometric authentication is now available on the Genesys AppFoundry https://whatsnext.nuance.com/customer-engagement/authentication-fraud-prevention/genesys-customers-gain-added-security-with-nuance/ Wed, 29 Mar 2023 12:00:00 +0000 https://whatsnext.nuance.com/?p=582383 […]

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Introducing Nuance Mix Builder that supercharges bot building with Azure OpenAI. https://whatsnext.nuance.com/customer-engagement/introducing-mix-builder-supercharging-bot-building/ Thu, 16 Mar 2023 12:55:00 +0000 https://whatsnext.nuance.com/?p=572243 […]

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Nuance is revolutionizing the contact center with GPT technology https://whatsnext.nuance.com/customer-engagement/gpt-powered-capability-nuance-contact-center/ Mon, 06 Mar 2023 13:55:00 +0000 https://whatsnext.nuance.com/?p=570807 […]

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What does a perfect retail customer experience journey look like? https://whatsnext.nuance.com/customer-engagement/2023-omnichannel-customer-service-index-report/ Fri, 03 Mar 2023 16:30:00 +0000 https://whatsnext.nuance.com/?p=570731 […]

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The fraud landscape is rapidly evolving. So we’re evolving voice authentication even faster. https://whatsnext.nuance.com/customer-engagement/evolution-of-fraud-trends-in-2023/ Mon, 20 Feb 2023 13:00:00 +0000 https://whatsnext.nuance.com/?p=568998 […]

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How Gatekeeper biometric authentication detects and beats synthetic voices https://whatsnext.nuance.com/customer-engagement/detect-and-beat-synthetic-voices-with-biometrics/ Mon, 13 Feb 2023 13:00:00 +0000 https://whatsnext.nuance.com/?p=567281 […]

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Revisit your contact center strategy: 3 new ways to approach CX transformation https://whatsnext.nuance.com/customer-engagement/three-ways-to-transform-your-contact-center-strategy/ Wed, 11 Jan 2023 13:00:00 +0000 https://whatsnext.nuance.com/?p=521066 […]

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The three top priorities for retail customer engagement strategies in 2023 https://whatsnext.nuance.com/customer-engagement/three-priorities-for-retail-customer-engagement-2023/ Mon, 09 Jan 2023 17:00:00 +0000 https://whatsnext.nuance.com/?p=536625 […]

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Customer engagement predictions 2023: Strategic priorities for CX leaders https://whatsnext.nuance.com/customer-engagement/three-customer-engagement-predictions-2023/ Tue, 03 Jan 2023 13:00:00 +0000 https://whatsnext.nuance.com/?p=524202 […]

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How conversational AI helps healthcare payors transform member engagement https://whatsnext.nuance.com/customer-engagement/conversational-ai-can-help-payors-transform-member-engagement/ Wed, 14 Dec 2022 13:00:00 +0000 https://whatsnext.nuance.com/?p=521058 […]

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Credit unions fight fraud and transform member engagement with biometric authentication https://whatsnext.nuance.com/customer-engagement/credit-unions-fight-fraud-with-biometric-authentication/ Mon, 21 Nov 2022 13:00:00 +0000 https://whatsnext.nuance.com/?p=507188 […]

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It’s time to rethink customer authentication https://whatsnext.nuance.com/customer-engagement/time-to-reset-customer-authentication-with-biometrics/ Tue, 25 Oct 2022 14:00:00 +0000 https://whatsnext.nuance.com/?p=266624 […]

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The AI-powered contact center, part 4: Enhance contact center security with biometric authentication https://whatsnext.nuance.com/customer-engagement/nuance-microsoft-enhance-contact-center-security-biometric-authentication/ Tue, 30 Aug 2022 17:30:00 +0000 https://whatsnext.nuance.com/?p=433583 […]

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